Information We Collect
We collect information you give us directly. This includes your name, phone number, email address, property address, and details about your mold concern when you call or fill out a form.
We also collect some information automatically when you visit our website. This may include your IP address, browser type, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your requests, schedule inspections, provide mold remediation services, and follow up on work we've done. For example, we may call or text you to confirm an appointment or to share test results.
We also use your information to improve our website and services, send you updates or promotions if you opt in, and comply with legal requirements.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you interact with our pages. Cookies are small data files stored on your device. They help us see which parts of our site are most useful so we can make them better.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website traffic and usage patterns. These tools collect information sent by your browser as part of a web page request, such as cookies and your IP address. This data is used in aggregate to help us understand our audience.
We may also use third-party services for scheduling, customer relationship management, and payment processing. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We may share it with trusted third parties who help us run our business, such as scheduling software providers, payment processors, and marketing partners. These parties are contractually obligated to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or sale.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy. For example, we retain service records for a reasonable period to handle warranty claims and legal obligations.
When we no longer need your information, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing. To exercise these rights, please contact us using the information below.
If you receive marketing emails from us, you can opt out at any time by clicking the unsubscribe link in the email or contacting us directly.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our website or services after any changes means you accept the updated policy.